Anonymous
map-marker Doylestown, Pennsylvania

To register 2 baitcasting reels

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After several attempts I was unable to register the 2 items on their web-site, their problem not mine. So I called LEW'S customer service # & their associate registered both items for me while on the phone with HIM. Problem solved & I'm happy.
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Frank D Ywg

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Verified Reviewer

Extremely happy customer!!

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Lews - Extremely happy customer!!
I needed to replace a damaged spool for my BB1 pro and called Lews customer service for help locating the part. They were absolutely fantastic to speak with and sent me the entire spool assembly free of charge!!! They definitely stand behind their products and support their customers!!! Thank you Lews !!
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Pros:
  • Stand behind their products

Preferred solution: Nothing! They took great care of me!

User's recommendation: Don’t hesitate to buy a Lew’s product!!

Marc D Ulb

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Verified Reviewer

Terrible customerservice

I baught a bait caster combo. I really liked it till the rod snapped bring in a very large bass. I called the same day and a lady did a claim over the phone.she said i would get an email wanting pictures and all information about it. Never did. Sent email to lews and no one could find tjat claim in the system.start at square one. Got an email after that time requesting the info and picks. Sent that back via email and have heard nothing but crickets. I have emailed 4 more times expressing my feeling about there customer service. Nothing. I will not buy another lews product solely on there service.
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Loss:
$159
Pros:
  • Nice stuff
Cons:
  • Terrible customer service

Preferred solution: A replacement rod or refund

Bill H Dos

Parts for my fishing reel

I have called and left a message each time for parts for my Lews reel Laser tournament reel I have ask you to call me and left part numbers twice I have called 4 times no response over the last 2 weeks from the part department this is terrible customer service And as of today I have no parts for my reels very unhappy with your company
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Cons:
  • Poor service do not call customers so you can get your parts

Preferred solution: Deliver product or service ordered

User's recommendation: I usually tell them to buy Lews reels and rods not sure if I will continue doing that

Robert A Yir

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Verified Reviewer
| map-marker Saylorsburg, Pennsylvania

Drag Spacer for my Lew's Bait Caster Reel

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I am looking for part number DY-10008**** (Drag Spacer) for my Lew's bait caster reel. The reel is marked MCS, WMC100 with a signature of Wally Marshall on it. Would you please quote the part including shipping also? This would be shipped to: Robert Adamonis 1105 Overlook Court Saylorsburg, PA 18353
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User's recommendation: complete satisfaction in customer service and quality

Anonymous
map-marker Irving, Texas

Never was able to talk to a person live

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Needing handles to repair two reels. Never was able to talk to a live person for customer service. Just message they would try to contact me by the end of next business day. Frustrating to say the least!
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Warren M Gla

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Verified Reviewer
| map-marker Mcdonough, Georgia

Broken rod

Lews - Broken rod
I bought a *** Attack rod about 6 months ago and used 4 or 5 times . I have always kept it in a sleeve and stored it in my boat locker. I was fishing Saturday and as I was setting the hook on a bass it snapped in half. I have a lot of Lews rods and reels and have been very pleased but I am disappointed with this rod. I hope you can make this right. Thank you for your time.
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Loss:
$90

Preferred solution: Full refund

Anonymous
map-marker Walnut Hill, Illinois

Problem solved

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Ive been trying to communicate with the customer service rep for 3 weeks. Email after email. All I would get back was a number saying they were referring my problem to the service department. Finally I got an email back from Stehianine saying that they were going to replace the reel. Which reel they send me of same value is ok.
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User's recommendation: Try lews

Dave G Rgk
map-marker Philadelphia, Pennsylvania

Broken rod

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Lews - Broken rod
Lews - Broken rod - Image 2
Lews - Broken rod - Image 3
I was fishing with a brand new Mach Smash yesterday. Its my favorite set up out of the 7 sets of Lews I own. Just recently about three weeks ago I set the hook on a largemouth Bass that wasnt even a keeper sized fish and snapped the rod in half. Me thinking it was damaged already perhaps shrugged it off. Replaced that one with this red set. As I was fishing yesterday it snapped on me while setting the hook. Im asking for a replacement this time or something to keep me interested in buying your gear! I will pass down your gear to my son and start going with G Loomis if not.
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Preferred solution: Let the company propose a solution

User's recommendation: Pending.

Sphesihle True-love Z
map-marker Durban, Kwazulu-Natal

Undelivered product

I bought a kitchen unit before Christmas at vryheid Lewis 416 and I was promised that it will be delivered after christmas, now they are saying I won't get it soon and they are not even sure when I will be delivered.
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Anonymous

Defective rod eyes.

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Rod eyes that Frey the line. I have not yet been contacted by lews about my complaint
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User's recommendation: First issue I’ve had with lees

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